Return Policy for DealKing Inc.
At DealKing Inc., we strive to provide our customers with a seamless and satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.
Eligibility for Returns
- Time Frame: You may return eligible items within 30 days from the date of delivery.
- Condition of Items: Returned items must be in their original condition, unused, and in the original packaging with all tags attached.
How to Initiate a Return
- Contact Customer Support: To initiate a return, please contact our customer support team at return@dealkinginc.com within the 30-day period. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with the return.
Return Shipping
- Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
- Preferred Carriers: You may use UPS, USPS, DHL, or FedEx for the return shipment.
- Tracking Information: We recommend using a shipping method that provides tracking information. DealKing Inc. is not responsible for lost or damaged returns during transit.
Refund Process
- Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria.
- Refund: If the return is approved, we will initiate a refund to your original payment method within 7 business days.
Exceptions
- Non-Returnable Items: Some items, such as personalized or final sale items, are non-returnable.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance.
Contact Information
If you have any questions or concerns about our return policy, please contact our customer support team at returns@dealkinginc.com.
Please note that this return policy is subject to change, and any modifications will be updated on our website. It is the customer’s responsibility to review the return policy periodically for any changes.